5 Reasons You Should Consider Outsourcing Your Netsuite Administration

NetSuite Admin

Written by Theo Burns

May 3, 2022

Meet Joe: a NetSuite “expert” who you’re considering offering a full-time system administrator role because getting the most out of your NetSuite is a complicated task. You’ve just invested a lot of time and money into the recruitment process, and he seems like the best fit from the pool of candidates you have interviewed. Now it’s time to offer Joe a contract and hope you’ve picked someone as good as they claim…

But before you do anything crazy, let’s meet Jess: a fully qualified and highly experienced Netsuite Administrator available to start working as an extension of your team right away. Unlike Joe, Jess will not require a large amount of training to get up to speed within your business and is a much safer option as she has worked on many similar projects before. As a part of Excellent Zephyr’s NetSuite Admin team, Jess (and your business) have access to a wealth of resources and experience to solve any given issue, rather than just one person like poor old Joe.

So, after meeting Jess & Joe, you’re probably thinking about outsourcing your NetSuite Administration. Here’s why you should!

It will simplify your recruitment process, saving time and money.

If you’ve been trying and struggling to get the most out of your NetSuite and decided it’s time to add a System Administrator to the team, you probably want someone straight away. You’ve decided that you want to fast-track your ROI, and ideally, you don’t want to wait another whole month to find someone that can help you optimise your ERP. Unfortunately, the average time it takes to hire a new employee is 36 days, according to SHRM. 

From posting the first ad to training (expect to spend 46.7 hours on this alone), the process of gathering candidates and eventually hiring a new employee is estimated to cost just over £3,000. By outsourcing your system administration needs, you can: access readily available experts without going through the tedious and costly process of sorting through underqualified CVs, interviewing a handful of suitable applicants and familiarising them with your business’s needs.


There is less risk.

Hiring someone always comes with an element of risk. Will they live up to expectations? Are they going to get along with the current team? Do they possess all of the skills and/or experience they claim? These questions often go unanswered until a month has passed, and then it’s sometimes easier to just settle for an imperfect match as they have started to integrate already and picked up some training in that time. Why get rid of them and go through the whole (risky, costly and time-consuming) process again, right? If only there were a better way… 

When you outsource your NetSuite Administration needs, you don’t need to place your trust in an individual whose primary objective is to get the job, sign a contract and get paid. Instead, you are placing your trust in a business (just like yours) that cares about reputation and its own employees’ productivity. You automatically gain access to a pre-screened, pre-trained and pre-tested NetSuite Administrator, guaranteeing instant expertise and minimised risk.

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Your Administrator will come with a team of experts to help.

C.S. Lewis once said that “two heads are better than one”, and it’s safe to assume that he was speaking specifically about NetSuite Administrators. When you outsource this role to a company such as Excellent Zephyr, you will have complete access to our NetSuite Admin Service Team, which means two (or more) heads working together to find the best solutions for your specific pain points. By outsourcing your system Administration, you extend your team well beyond one new figure and gain access to a retail ecosystem of experts.


Increase Productivity and Improve operational efficiency.

If you’re reading this blog, you probably already understand that NetSuite is a complex system that a skilled individual should manage; that’s why you’re looking at hiring a NetSuite Administrator in the first place. Outsourcing increases workplace productivity both directly and indirectly. The direct influence comes in not wasting time by assigning NetSuite admin tasks to someone who isn’t extremely familiar with the ERP and its functionality within your organisation. That would be pretty unproductive. 

Similarly, outsourcing indirectly increases productivity by allowing in-house employees to focus on what they do best. In a Deloitte study, 57% of respondents stated that one of the leading influences in outsourcing was focusing on core functions in-house. By outsourcing your NetSuite Administration, in-house employees have more time to focus on strategic initiatives and things that really matter, such as product development or nurturing relationships with partners and customers.

You will save thousands of pounds, year after year.

As a reward for our loyal readers, we have left the best point until last. If the first four points already convinced you, then this one will be a nice bonus. If you were still unsure, the idea of finding the ideal candidate for much cheaper will surely get you over the line.

We have already touched on how outsourcing can provide savings on recruitment and training at the very beginning. But that is just the tip of the iceberg: outsourcing the same tasks will cost you significantly less than hiring a full-time NetSuite Administrator due to their high salary. The average cost of a full-time System Admin in the UK is £45,000/year which, according to a study by Anderson Frank, is likely to earn you a NetSuite Administrator with up to 2 years of experience. More experienced NetSuite Administrators could cost you an extra £10,000 per annum.

But it gets even better. Full-time employees are entitled to holiday pay and sick leave. You will spend more than a month of each year paying your NetSuite Administrator when they aren’t maintaining your system or available to troubleshoot. By outsourcing this role to a NetSuite Admin Service Team, you will have this resource available at all times. You won’t waste money funding mojitos on a beach in the Bahamas: you’ll always be investing directly into your ERP and fast-tracking your ROI.


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