Find Out How Our Services Helped Cosmetic Powerhouse Trinny London With Their NetSuite Project. 

Trinny London were looking to modernise their business operations with the implementation of NetSuite and Integration. That’s when they enlisted our help to provide additional project support, technical resources and specialist retail consultants.


Notorious for her honest and authentic advice, Trinny Woodall founded Trinny London in 2017 with one purpose – to give everyone the tools they need to feel their best. Banishing overflowing makeup bags for good, we introduced a streamlined solution called the stack: cream-based, multitasking little pots of joy that click seamlessly together. Then we took on the world of skincare with our game-changing skincare collection. Today, we’re continuously creating innovative products to revolutionise beauty routines across the globe


Beauty & Skincare





Managed Service


Prior to Excellent Zephyr’s involvement, the project had been running for 10 months and was coming up against hurdle after hurdle. When Excellent Zephyr got hands-on, they spent time learning about elements of our business, how we work and what the issues had been to date. Working around us and our processes, they then took ownership of the NetSuite implementation and got us Live within 3 months of taking the lead.

Taher Khaliq

Chief Technology Officer, Trinny London

The Challenge

Since 2017, Trinny London have exploded onto the Beauty and Skincare scene with their innovative and high-quality products. To support their projected business growth they decided to implement NetSuite for all their back-end retail operations. However, due to project complications they decided to look for additional support. 

That’s when they enlisted our help to push their project towards a successful go-live. We provided Trinny London with onboarding and support services that were delivered by our team of specialist NetSuite and Integration consultants.

Trinny London

The Results

After a successful go-live, Trinny London can continue to grow their business with confidence. Their integrated NetSuite solution can scale to support their ambitious business operations so that they can now overcome any challenges head on! 

Let’s take a look at what our Excellent Zephyr team delivered during the project:


We evaluated Trinny London’s technical requirements and identified exactly what needed to be done to realise their project go-live. This included preparing a cutover plan and providing them with experienced consultants, dedicated technical resources and project management to achieve a successful go-live.

Optimised NetSuite Functionality

NetSuite’s standard functionality was a huge part of what we wanted to achieve with Trinny London. From this point, we further evaluated how we could optimise their financial and operational functions to meet their specific business goals. Some of NetSuite’s functionality that we optimised include:

Record to Report 

This finance and accounting process provides real-time insights and accurate reports that can be shared across Trinny London’s entire organisation. 

Procure to Pay

P2P is a business process where organisations request, receive, and then pay for goods and services. The process often involves many manual steps to complete a single order, which is why we optimised and automated the process using NetSuite.

Order to Cash

Order to Cash is the business process for receiving and processing orders placed by their customers. We optimised their order-to-cash cycle allowing Trinny London to forecast revenue, track sales and enhance inventory item management.

User Acceptance Testing (UAT)

A vital part of the journey to getting Trinny London live was the execution of thorough User Acceptance Testing (UAT). This is where our functional & technical consultants put the end-to-end solution through its paces. We ensured that all of NetSuite’s processes, such as Order to Cash, were working correctly and that each integration point was passing clean, accurate data throughout the system.

After achieving a successful UAT, we knew we could progress towards the go-live with confidence that the solution would work in real-world situations.

Post Go-Live Support

Dedicated post go-live support is crucial after any project, and it was no different with Trinny London. Since their go-live, our Customer Success team have been readily available to troubleshoot and resolve any technical issues. Additionally, our consultants have been advising on further functionality and business development queries. 

Moving forward, Trinny London are transitioning to our Managed Service to maintain their end-to-end system and provide them with the support and resources they need to sustain their exciting business growth.

Since the EZ team have come on board, they’ve been very self-sufficient and have discovered critical flaws within our workflows, providing solutions where necessary. I personally have had great pleasure working with the consultants. Their NetSuite knowledge is evidently rich.

Jhanzeb Shaikh

Head of QA Engineering, Trinny London



Explore More of Our Customer Success Stories!



86-90 Paul Street



T. 44-20-4566-7334