All-In-One Support For Every Technical Need.
Entry level support for your tech stack
Help Guides & FAQ's
Service Level Objectives
Elevate your retail business with comprehensive support
Everything in Bronze
Incident Report Service
Critical Support Prioritisation
Strategy Planning Sessions
Monthly Incident Report and Review
Version Control Assistance
All encompassing support to fuel rapid growth
Everything in Silver
Peak Trading Proactive Monitoring
Monthly Stress and Load Testing
Quarterly Solution Review
Service Level Agreements
Need a bespoke support plan for your retail business? Book a chat with one of our experts.
What our support plans include.
Access to an instant chat messenger system to raise support needs between 9am and 5pm Monday to Friday.
Based on Tier, we will advise objectives or agreements we have to resolve your queries and needs in support.
In the event that you raise a severity one case (Business Stopping) we will ensure this ticket is prioritised above and beyond any others in our pool.
We will release a monthly report showing incidents you have raised, how we have resolved them etc. A call will be scheduled (If asked) to review the report.
We will designate your business an Executive Sponsor who will take responsibility for the success of your support plan and will be your pathway to escalating issues if needed.
We will run stress testing on the solutions you have to identify any bottlenecks, potential issues etc and either resolve or advise on what needs to be done.
If an incident takes long to resolve and is deep-rooted, we will create a report detailing the investigation and resolution.
These sessions will be arranged quarterly and are used to derive anything from how best to utilise the platforms, to improvements for Peak Sales planning.
Our team will track and manage any changes to software script. Additionally, we will assist with the latest updates of your solutions.
During Peak trading times (New releases, Sale Events, Black Friday etc.) We will actively monitor your systems to ensure everything runs smoothly.
We will arrange a review of your ecosystem quarterly to discuss how it has performed, if any fine-tuning is needed and if there are areas for improvement.
Are you looking for individual Integration or ERP Support?
86-90 Paul Street