Foundation

All-In-One Support For Every Technical Need.

Bronze

Entry level support for your tech stack

N

9-5 Support

N

Help Guides & FAQ's

N

Service Level Objectives

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Silver

Elevate your retail business with comprehensive support

N

Everything in Bronze

N

Incident Report Service

N

Critical Support Prioritisation

N

Strategy Planning Sessions

N

Monthly Incident Report and Review

N

Version Control Assistance

Get Started

Gold

All encompassing support to fuel rapid growth

N

Everything in Silver

N

Executive Sponsor

N

Peak Trading Proactive Monitoring

N

Monthly Stress and Load Testing

N

Quarterly Solution Review

N

Service Level Agreements

Get Started

Need a bespoke support plan for your retail business? Book a chat with one of our experts.

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Our Features

What our support plans include.

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9-5 Support

Access to an instant chat messenger system to raise support needs between 9am and 5pm Monday to Friday.

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Service Level Objectives

Based on Tier, we will advise objectives or agreements we have to resolve your queries and needs in support.

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Critical Support Prioritisation

In the event that you raise a severity one case (Business Stopping) we will ensure this ticket is prioritised above and beyond any others in our pool.

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Monthly Incident Report and Review

We will release a monthly report showing incidents you have raised, how we have resolved them etc. A call will be scheduled (If asked) to review the report.

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Executive Sponsor

We will designate your business an Executive Sponsor who will take responsibility for the success of your support plan and will be your pathway to escalating issues if needed.

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Monthly Stress / Load Testing

We will run stress testing on the solutions you have to identify any bottlenecks, potential issues etc and either resolve or advise on what needs to be done.

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Service Level Agreements

Depending on the tier, we offer SLA’s with credits for breaches of agreement.

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Help Guides and FAQ's

Access to help guides, video tutorial database, FAQ’s and Knowledge articles.

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Incident Report Service

If an incident takes long to resolve and is deep-rooted, we will create a report detailing the investigation and resolution.

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Strategy Planning Sessions

These sessions will be arranged quarterly and are used to derive anything from how best to utilise the platforms, to improvements for Peak Sales planning.

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Version Control Assistance

Our team will track and manage any changes to software script. Additionally, we will assist with the latest updates of your solutions.

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Peak Trading Proactive Monitoring

During Peak trading times (New releases, Sale Events, Black Friday etc.) We will actively monitor your systems to ensure everything runs smoothly.

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Quarterly Solution Review

We will arrange a review of your ecosystem quarterly to discuss how it has performed, if any fine-tuning is needed and if there are areas for improvement.

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