Choose the Perfect Integration or Erp Support for Your Retail Business
Integration Support That Keeps You Connected.
Bronze
Entry level support for your integration needs
9-5 Integration Support
Help Guides & FAQ's
Silver
Elevate your retail business with comprehensive support
9-5 Integration Support
Help Guides & FAQ's
Critical Support Prioritisation
Monthly Incident Report and Review
Gold
Premium integration support to fuel rapid growth
9-5 Integration Support
Help Guides & FAQ's
Monthly Incident Report and Review
Critical Support Prioritisation
Quarterly Health Check
Peak Season Monitoring
Executive Sponsor
ERP Support That Fuels Your Growth.
Bronze
Entry level support for your integration needs
9-5 ERP Support
Help Guides & FAQ's
Silver
Elevate your retail business with comprehensive support
9-5 ERP Support
Help Guides & FAQ's
Critical Support Prioritisation
Monthly Incident Report and Review
Gold
Premium integration support to fuel rapid growth
9-5 Integration Support
Help Guides & FAQ's
Monthly Incident Report and Review
Critical Support Prioritisation
Quarterly Health Check
Version Control Service
Executive Sponsor
Need a bespoke support plan for your retail business? Book a chat with one of our experts.
Our Features
What our support plans include.
9-5 Support
Access to an instant chat messenger system to raise support needs between 9am and 5pm Monday to Friday.
Service Level Objectives
Based on Tier, we will advise objectives or agreements we have to resolve your queries and needs in support.
Critical Support Prioritisation
In the event that you raise a severity one case (Business Stopping) we will ensure this ticket is prioritised above and beyond any others in our pool.
Monthly Incident Report and Review
We will release a monthly report showing incidents you have raised, how we have resolved them etc. A call will be scheduled (If asked) to review the report.
Executive Sponsor
We will designate your business an Executive Sponsor who will take responsibility for the success of your support plan and will be your pathway to escalating issues if needed.
Monthly Stress / Load Testing
We will run stress testing on the solutions you have to identify any bottlenecks, potential issues etc and either resolve or advise on what needs to be done.
Service Level Agreements
Depending on the tier, we offer SLA’s with credits for breaches of agreement.
Help Guides and FAQ's
Access to help guides, video tutorial database, FAQ’s and Knowledge articles.
Incident Report Service
If an incident takes long to resolve and is deep-rooted, we will create a report detailing the investigation and resolution.
Strategy Planning Sessions
These sessions will be arranged quarterly and are used to derive anything from how best to utilise the platforms, to improvements for Peak Sales planning.
Version Control Assistance
Our team will track and manage any changes to software script. Additionally, we will assist with the latest updates of your solutions.
Peak Trading Proactive Monitoring
During Peak trading times (New releases, Sale Events, Black Friday etc.) We will actively monitor your systems to ensure everything runs smoothly.
Quarterly Solution Review
We will arrange a review of your ecosystem quarterly to discuss how it has performed, if any fine-tuning is needed and if there are areas for improvement.
Dedicated Retail Specialists
You will have full access to our industry-leading team who have worked with some of the fastest-growing retailers in the world!
Are you looking for combined Integration and ERP support?
Then our Foundation support plans are for you!
LOCATION
86-90 Paul Street
London
EC2A 4NE